FREQUENTLY ASKED QUESTIONS

How does the free trial work?

AdStage offers a complimentary 14-day trial, without the requirement of a credit card. When you sign up for the free trial, you’ll have access to our Report and Automate products. During the trial we’ll import the last 3 months of data from your ad accounts. When you upgrade your account to a paying customer, we’ll import the last 2 years of data from your ad accounts. To upgrade your account, reach out to us directly. We can help you choose the right plan, connect you with a Customer Success Manager, and kick off our 8-week on-boarding plan. 

How does AdStage calculate my monthly spend?

AdStage calculates cumulative spend by looking at the last 30 days for all connected ad accounts every night. If you are a new user who just subscribed, AdStage will calculate your last 30 days of historical spend. If your ad spend surpasses the pricing tier spend cap, your account will be upgraded to the next package. 

What if I spend more than $250k in a month?

Monthly spend exceeds $250k? Contact our Sales team to walkthrough Enterprise rates.

What happens at the end of my trial?

At the end of an AdStage trial, your data will no longer be stored and your ad accounts will not continue to import new data. You can login and select a plan to purchase at anytime. All of the features and additional team seats will be automatically disabled. If you choose to upgrade to a paid plan, all of the disabled features can be re-enabled immediately.

Can I buy features a la carte?

We've officially launched our new value-based pricing for AdStage products. That means you can now buy the products you want to use. If you're looking to automate reports then you can buy just Report and if you want to automate optimizations then check out Automate. Plus, if you can bundle products and save big time. Check out our Pricing page to learn more. 

What forms of payment do you accept?

Credit card and invoicing options are available. Please contact sales to learn more. 
 

Does it cost more to add team members?

AdStage supports unlimited seats for your team at any pricing tier. No extra cost for adding new team members. 

What level of support is offered?

We offer a comprehensive help support portal, in-platform support ticket requests, email support, and chat support included for all plans. Please reference the pricing tiers for insight to better understand the support levels offered with each plan type.

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